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Project Coordinator, Client Services

Dallas, Texas · Marketing/Public Relations
Job Summary
1105 Media, Inc., is a leading business to business (B2B) services provider whose sole mission is to help their customers grow their business. Businesses rely on our unique knowledge, content, and expertise to identify and deliver qualified buyers for their products in a wide array of industries from Enterprise Computing, Big Data, and Infrastructure Markets. 

Our Client Services division is currently seeking an entry level Project Coordinator. The Project Coordinator in our Client Services group is responsible for planning and executing 1105 Media’s suite of lead generation, webcast, custom and online media products. This position reports to the Manager, Client Services.

This position will work directly with 1105 Media clients to ensure the overall success of each campaign by providing superb customer service, thorough project coordination, and excellent communication and organization skills. This position performs frequent client communication, creative trafficking, deadline monitoring and detailed reporting for a large, revolving portfolio of marketing services’ campaigns for our clients.

Essential Job Functions:
Directly project coordinate a large portfolio of lead generation, webcast, and custom media campaigns through the following:
  • Lead the coordination and development of multiple small to large size custom media projects, webcasts, and lead generation programs from point-of-sale to completion
  • Responsible for overall client satisfaction while managing the day-to-day operational activities for custom digital marketing programs and webcasts/virtual events
  • Engage with clients in a friendly and professional manner while actively listening to their concerns and requests to ensure all client expectations are not only met, but exceeded
  • Work closely with the sales team and Manager, Client Services to identify client concerns and assist in the development and implementation of client retention strategies
  • Ensure that the customer's projects are executed flawlessly throughout the process cycle
  • Manage due dates and deadlines for milestones with all engaged stakeholders
  • Schedule and lead client calls to understand client marketing goals, provide insight to project development, and manage client expectations
  • Utilize ON24 presentation manager to produce live client-sponsored webinars and virtual events
  • Publish and maintain online content on 1105 Media websites
  • Collaborate with multiple internal teams (Web, Editorial, Design, Production, Accounting, Sales, etc.) to ensure all stakeholders are up-to-date and project deliverables remain on schedule
  • Communicate and collaborate with the Manager, Client Services to ensure all programs are being monitored and given due diligence towards meeting their deliverables
  • Assist in manual lead reporting and collection
  • Assist in quality control by reviewing custom media and lead generation campaigns for errors, conflicts and deadline issues
  • Prepare and communicate insightful analysis for the Manager, Client Services
  • Perform other duties as assigned, directed or requested

  • Superior multi-tasking ability and excellent attention to detail
  • Excellent organizational skills and ability to prioritize workload
  • Team-centered orientation, and a collaborative approach to problem solving
  • Exceptional customer service and communications skills
  • Bachelor’s degree preferred
  • 0 – 3 Administrative/Project Management/Marketing Experience preferred
  • Experience with HTML, Dreamweaver and Photoshop
We offer a competitive salary and comprehensive benefits package which includes medical/dental/vision insurance, life insurance, disability insurance, 401(k) plan and a generous paid time off policy.

1105 Media, Inc. is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. 1105 also participates in E-Verify to confirm that employees are authorized to work in the U.S.

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